Shipping Policy

Shipping Policy

Thank you for shopping with us. Below you’ll find detailed information about our shipping process, delivery times, and related policies.

1. Order Processing Time

  • All orders are processed within 1–5 business days after payment confirmation.

  • Orders are shipped on regular business days (Monday–Friday), excluding public holidays.

  • Orders placed on Saturday or Sunday will be processed the following Monday.

  • During peak seasons or promotional periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with tracking details.

2. Estimated Delivery Time

  • Delivery typically takes 10–20 business days from the shipping date.

  • Delivery times may vary depending on your location, customs clearance, and local courier operations.

  • Delays may occasionally occur due to customs inspections, high shipping volumes, or courier service disruptions.

Please note that delivery time estimates do not include order processing time.

3. Shipping Costs

  • Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.

  • Shipping fees are non-refundable once the order has been dispatched.

4. Worldwide Shipping

We currently ship to most countries worldwide.

If your location is not supported by our logistics partners, we will notify you promptly and offer a suitable solution (such as cancellation with a full refund).

For questions about specific shipping destinations, please contact us at:
📧 hypenest0016@gmail.com

5. Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email.

  • Please allow 2–5 business days for tracking information to update after receiving your shipping confirmation email.

6. Changing the Shipping Address

  • Address changes are only possible before 11:00 PM (PDT, GMT-7) on the same day the order is placed.

  • After this time, we cannot guarantee that changes can be made.

To request an address change, please contact us immediately at:
📧 hypenest0016@gmail.com

We are not responsible for orders delivered to incorrectly provided addresses.

7. Shipping to a Different Billing Address

Yes, you may ship your order to an address different from your billing address. Please ensure all shipping details are entered correctly at checkout.

8. Shipping Carriers

We work with trusted international logistics providers. Depending on your location and service availability, your order may be shipped via:

  • 4PX
  • YunExpress
  • Wanb Express
  • UBI
  • Local postal services in your destination country

The carrier is automatically selected based on delivery location and operational efficiency.

9. Customs, Duties & Taxes

  • International orders may be subject to customs inspections.

  • Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer.

  • We are not responsible for delays caused by customs processing.

10. Lost or Delayed Shipments

If your tracking information has not updated for an extended period or your order appears lost:

  1. Contact your local courier for additional details.

  2. If the issue persists, contact us at hypenest0016@gmail.com with your order number and tracking information.

We will investigate the issue and provide appropriate assistance.

If you have any further questions regarding shipping, please contact us at:

📧 hypenest0016@gmail.com