Return & Refund Policy

1. Order Cancellation

We accept order cancellations under the following conditions:

Unpaid Orders

If your order has not been paid for, you may cancel it yourself or contact hypenest0016@gmail.com for assistance.

Paid Orders

  • Orders can be canceled within 3 working days of placement for a full refund.

  • Orders may also be canceled within 48 hours of placement, provided the order has not yet been dispatched.

  • Once an order has been processed and/or shipped, cancellation is no longer possible.

  • Orders are typically processed within 7–14 working days following placement.

📌 If the cancellation request is made within the specified time frame and before the order is shipped, a full refund will be processed.

To request a cancellation, please email: hypenest0016@gmail.com

2. Returns & Exchanges

We offer a 30-day replacement/refund warranty from the date of purchase.

Additionally, returns and exchanges are accepted within 180 days of purchase. Requests submitted beyond this period will not be processed.

Return Eligibility

To qualify for a return:

✔ The item must be unused and in its original condition.
✔ It must be properly packed in its original packaging.
✔ A return request must be submitted within 14 days of receiving the product.
✔ A receipt or proof of purchase is required.
✔ Do not return the item to the manufacturer.

📌 Customers will only be charged once for shipping costs, including returns. No restocking fees apply.

How to Request a Return or Exchange

If the received item does not match the description on our website or does not fit, email hypenest0016@gmail.com within 14 days to request a return or exchange.

Your request must include:

  • Order Number

  • Item Code(s) to be returned

  • Reason for return (refund, size exchange, color exchange, etc.)

  • Explanation and photographs of the issue

Once approved:

  • Our customer service team will provide the correct return address (this is not the original shipping address).

  • Send the item back as soon as possible.

  • Provide us with the tracking number.

  • Returned items will undergo inspection before we process a refund or replacement.

📌 If you encounter an issue not listed above, email hypenest0016@gmail.com within 14 days of delivery, including details and photographs.

3. Shipping Costs for Returns

Return Shipping Costs

  • Customer covers return shipping costs if the return is due to personal reasons (e.g., dislike, wrong color/size choice).

    • Estimated cost: $5–$10 per item, depending on size and weight.

    • Refunds will be processed once the returned items are received and inspected.

  • Merchant covers return shipping costs if the product is defective, damaged, mis-shipped, or incorrect.

  • If the customer selects an expedited shipping method, the expedited shipping costs are non-refundable.

📌 Return Shipping Time:

  • Returns must be shipped within 7 days after your return request has been approved.

  • Standard return shipping may take 7–21 days depending on your location.

4. Defective, Damaged, or Mis-Shipped Items

If the item you receive is defective, damaged, or mis-shipped, you are eligible for a partial or full refund or exchange.

📌 For damage caused during shipping, please obtain “Proof of Damage” documentation from your delivery carrier and include it in your return package.

Merchant Responsibility

If the item arrives damaged, defective, or mis-shipped:

  • We will cover all return shipping costs.

  • We will provide a prepaid return shipping label.

  • We will offer a free repair, replacement, or full refund.

5. Refund Process

Refund Eligibility

Once we receive and inspect your returned package:

  • If eligible, a full refund will be issued to your original payment method within 7–10 business days.

  • A refund confirmation email will be sent once the refund has been processed.

📌 Refund Deductions:

  • If the item is returned damaged (not due to shipping or factory defects), a deduction may be applied.

  • Missing components (such as accessories or packaging) may result in a partial refund.

Refund Request Instructions

Step 1: Contact us within 14 days of receiving your product.
Step 2: Fill out the return form [link] and send the item to the provided return address.
Step 3: After receiving your item, we will process your refund within 5 business days.
Step 4: We will notify you via email once your refund has been approved and processed.

📌 Refund Processing Time:

  • After a successful application submission, refunds will be processed within 1 business day.

  • Actual processing times may vary depending on bank processing speeds.

  • If the consumer bears the cost of returning the item, they are responsible for shipping fees. Charges depend on the selected courier service.

📌 Required Documentation:

For damaged or defective items, please include photos or videos of the issue with your return request.

6. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or PayPal account again.

  2. Contact your bank or credit card company (processing may take 7–10 business days).

  3. If you still haven’t received your refund, contact us at hypenest0016@gmail.com.

7. Customer Support

For any return, refund, or shipping-related inquiries, please contact:

📧 Email: hypenest0016@gmail.com